Terms and Conditions

Terms and Conditions - TrueClean Detailing

Effective Date: 23/03/2026

These Terms and Conditions govern all services provided by TrueClean Detailing ("we", "our", "us"). By booking or using our services, you agree to the following terms.

1. Services

TrueClean Detailing provides interior detailing, exterior detailing, paint correction and ceramic coating services.

We reserve the right to refuse service at our discretion.

2. Bookings and Payments

• All bookings must be made in advance via our website, phone, or social media.

• Payment is due upon completion of the service unless agreed otherwise.

• We accept cash, card, and online payments.

• Deposits may be required for certain services.

• Fees incur if payment isn’t made upon completion of service.

3. Cancellations and Rescheduling

• A minimum of 24 hours notice is required for cancellations or rescheduling.

• Late cancellations may incur a fee.

• We reserve the right to reschedule due to weather or unforeseen circumstances.

4. Customer Responsibilities

• Customers must provide access to the vehicle at the scheduled time.

• The vehicle must be in a safe condition to work on.

• Personal belongings should be removed prior to the service.

• We are not responsible for loss or damage to items left inside the vehicle.

5. Vehicle Condition

• We will document any pre-existing damage prior to service.

• Some stains, scratches, or defects may be permanent and not fully removable.

• Results may vary depending on vehicle condition.

6. Liability

• While we take all reasonable care, TrueClean Detailing is not liable for:

  • Pre-existing damage

  • Mechanical or electrical issues

  • Damage resulting from faulty parts or modifications

• Any claims must be made within 24 hours of service completion.

7. Weather Conditions

• As a mobile service, we may need to reschedule appointments due to unsuitable weather.

• We will communicate any changes as early as possible.

8. Pricing

• Prices are subject to change without notice.

• Final pricing may vary depending on vehicle size, condition, and service requirements.

9. Satisfaction Guarantee

• If you are not satisfied, please contact us within 24 hours.

• We will make reasonable efforts to resolve the issue.

10. Photos and Marketing

• We may take before and after photos of vehicles for marketing purposes.

• Personal information (such as license plates) will not be shared without consent.

11. Privacy

• Customer information is collected only for booking and service purposes.

• We do not share or sell personal data.

13. Contact Information

For any questions or concerns, please contact:

TrueClean Detailing
0469 800 886
truecleandetailinginfo@gmail.com
truecleandetailing.com.au

By booking our services, you acknowledge that you have read and agree to these Terms and Conditions.